Vior ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our platform, website, and services (collectively, the "Service").

1. INTRODUCTION

By accessing or using the Service, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree, please do not use the Service.

2. INFORMATION WE COLLECT

We collect different types of information to provide and improve our Service:

(a) Personal Information

Information you provide directly, including:

Name, email address, phone number, and date of birth
Account credentials (username, password, etc.)
Payment and billing information (if applicable)
Mobile phone numbers provided for fundraising text message opt-in
Profile details, including athletic and coaching history

(b) Automatically Collected Information

Data collected when you interact with the Service, such as:

IP address and device identifiers
Browser type and operating system
Usage and activity data (e.g., pages visited, time spent on the platform)

(c) Third-Party Data

Information obtained from external sources, including social media integrations and third-party analytics providers.

3. HOW WE USE YOUR INFORMATION

We use the information collected to:

Provide, operate, and maintain the Service
Personalize content and enhance user experience
Process transactions and manage billing
Improve our platform through analytics and research
Send fundraising outreach communications you have opted in to receive, including automated text messages about team campaigns
Communicate updates, promotions, and support messages
Ensure security, detect fraud, and enforce our Terms of Service
Comply with legal obligations

4. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We may share your information only in the following circumstances:

With service providers who help us operate the Service (e.g., hosting, payment processing, email delivery, SMS delivery, and analytics), subject to confidentiality obligations and solely to perform services on our behalf
With coaches, teams, or organizations you choose to connect with through the platform
When required by law, regulation, legal process, or governmental request
To protect the rights, safety, and security of Vior, our users, or the public
In connection with a merger, acquisition, or sale of assets, with notice to affected users

Mobile and SMS data: We do not sell, rent, lease, or otherwise share mobile phone numbers, SMS opt-in data, or text messaging consent with third parties, affiliates, or lead generators for their own marketing or promotional purposes. Any sharing of mobile information is limited to service providers that deliver messages on our behalf and are contractually prohibited from using that information for their own marketing.

5. SMS AND TEXT MESSAGING PROGRAM

Vior operates an automated text messaging program in connection with team fundraising campaigns on our platform. This section describes how we collect, use, and protect information related to that program and applies to anyone who opts in to receive fundraising-related text messages from Vior.

Program Description

When you opt in, you may receive automated text messages from Vior about a specific athlete or team fundraising campaign. Messages may include an initial invitation to support a fundraiser, periodic reminders while the campaign is active, and a link to make a donation. Messages are sent on behalf of athletes, parents, or teams using the Vior platform.

How You Opt In

You may consent to receive fundraising text messages from Vior through either of the following methods:

Public fundraising page (self opt-in): You visit an athlete's public fundraising page at myvior.one/fundraising/page/[share code], enter your own mobile number, review the SMS disclosure, and check an unchecked-by-default box agreeing to receive up to 3 automated fundraising text messages from Vior about that campaign before submitting.
Verbal permission + athlete/parent entry (in-app): An athlete or parent first asks you for permission to text you about the fundraiser (including that you may receive up to 3 automated messages from Vior, that message and data rates may apply, and that you can reply STOP to opt out). If you agree, they sign into the Vior web or mobile app, open Add Supporters, enter your mobile number, and check an unchecked-by-default attestation confirming your prior permission before saving. Your number is not added without that attestation.

Consent to receive text messages is not a condition of purchasing any goods or services and is not required to make a donation.

Message Frequency

You may receive up to 3 automated text messages per fundraising campaign: an initial message when outreach begins, a reminder approximately 4 days later, and a final reminder approximately 8 days later. Messaging stops when you donate, reply STOP, the campaign ends, or the maximum number of messages for that campaign has been sent. Message frequency may vary slightly based on campaign timing.

Rates, Carriers, and Delivery

Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Delivery depends on your mobile carrier and device.

Opt-Out and Help

Reply STOP to any message to opt out of future fundraising text messages from Vior for that number. You may receive a one-time confirmation that your opt-out request was received.
Reply HELP for assistance, or contact us at support@myvior.one.
For additional information, see our Terms of Service.

How We Use Mobile Information

We use mobile phone numbers and SMS consent data solely to:

Send fundraising messages you have agreed to receive
Process opt-out (STOP) and help (HELP) requests
Maintain records of consent and messaging activity for compliance purposes
Prevent abuse and protect the integrity of our messaging program

Non-Sharing of Mobile Opt-In Data

No mobile information, SMS opt-in data, or consent obtained for this messaging program will be shared with third parties or affiliates for marketing or promotional purposes. Information is shared only with messaging service providers that transmit messages on our behalf, under agreements that restrict use of your data to providing those services to Vior.

6. DATA SECURITY

We implement industry-standard technical and organizational measures to protect your personal information, including encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. DATA RETENTION POLICY

We store and retain personal information only as long as needed to provide the Service, meet legal requirements, and fulfill the purposes described in this Privacy Policy. We do not retain personal data indefinitely. Our data retention practices are as follows:

Account data: Retained for as long as your account remains active. If you delete your account or request deletion, we will delete or anonymize your personal information within 30 days, except as noted below.
Profile and athletic data: Retained while your account is active and deleted within 30 days of an approved deletion request.
Payment and billing records: Retained as required for tax, accounting, and legal compliance purposes, typically up to 7 years after the transaction.
Support communications: Retained for up to 2 years to resolve disputes and improve our services.
SMS and fundraising outreach data: Mobile numbers, opt-in records, and message delivery logs are retained for the duration of the active campaign and up to 24 months thereafter for compliance, dispute resolution, and opt-out enforcement, unless a shorter period is required by law.
Automatically collected data: Usage logs and analytics data are retained for up to 12 months, after which they are deleted or aggregated and anonymized.
Backup copies: Residual copies in encrypted backups may persist for up to 90 days before being permanently removed.
Legal obligations: We may retain certain information longer when required by law, to resolve disputes, enforce our agreements, or protect our legal rights.

When data is no longer needed, we securely delete or anonymize it so it can no longer be associated with you.

8. YOUR RIGHTS AND HOW TO REQUEST DATA DELETION

Depending on your location, you may have the right to access, correct, export, restrict processing of, or delete your personal information. You can submit a data deletion request at any time using either of the methods below.

Delete Your Account in the App

You can delete your account and request deletion of your personal data directly in the Vior app:

Open the Vior app and sign in to your account.
Go to Settings.
Select Account.
Tap Delete Account and confirm your request.

This permanently deletes your account and initiates deletion of your associated personal data, subject to the retention exceptions described in Section 7.

Email Deletion Request

Alternatively, you may request deletion of your account and personal data by emailing privacy@vior.one with the subject line "Data Deletion Request". Please include the email address associated with your account so we can verify your identity.

What Happens After a Deletion Request

We will acknowledge your request within 5 business days.
We will complete deletion of your personal data within 30 days of verifying your identity, unless a longer period is required by law.
Some information may be retained as described in Section 7 (e.g., billing records required for legal compliance).
Content you shared with teams or coaches may remain visible to those parties if it was shared before deletion, unless those parties also delete it.

Other Privacy Rights

To request access to, correction of, or a copy of your personal data, contact us at privacy@vior.one. We will respond to verified requests within 30 days.

9. CHILDREN'S PRIVACY

Vior is designed for use by athletes, coaches, and sports organizations. Users under 13 years of age may only use the Service with verifiable parental consent, in compliance with the Children's Online Privacy Protection Act (COPPA). Parents and legal guardians may review, manage, or request deletion of their child's personal information by contacting us at privacy@vior.one.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date above. Your continued use of the Service after changes become effective constitutes acceptance of the revised policy.

11. CONTACT US

For questions or concerns about this Privacy Policy, please contact us at:

Vior

Email: privacy@vior.one

Website: vior.one

By using Vior, you acknowledge and agree to this Privacy Policy.